Cancellation Policy: We kindly request that you reschedule or cancel your appointment at least 48 hours before the scheduled start time. Cancellations made within 48 hours of the appointment will incur a $50 fee. This fee can be waived for the first cancellation, only in the case of a rescheduled appointment.

No-Show Policy: On the day of your appointment, please note that arriving more than 15 minutes late, without prior notification, will be considered a no-show. In this case, a fee equivalent to half the cost of the scheduled service will be charged.

Refund Policy: At Glow Hair Co., your satisfaction is our top priority. We encourage open communication to ensure you have the best experience possible. If you have any concerns about your service, please let us know immediately so we can address them on the spot and make any necessary adjustments.

Please note:

• All service-related concerns should be raised at the time of your appointment to allow us the opportunity to correct any issues.
• Unfortunately, we are unable to offer refunds for services rendered after the appointment.

Response Time: At Glow, we value prompt communication and strive to respond to all client inquiries within 2 days. If you reach out to us over the weekend, please note that we'll get back to you by the following Monday at the earliest.

If you're ever unhappy with your hair after an appointment, we kindly ask that you contact us to share your concerns. We kindly ask for any hair cut services, that you reach out to us within 48 hours of your appointment. In terms of color services, we allow a 5-day response window. After this period, we'll assume everything is satisfactory.

While we're happy to make adjustments if desired, please note that any changes requested beyond the 48-hour/5-day window, will be subject to the full service charge.

Kids Hair & Young Children: While our slaon currently doesn't specialize in children's hair, we're happy to welcome clients ages 12 and up! We do have a no kids policy, with exceptions for newborns, nursing infants, and children 18 months and younger. Due to our salon's size, seating and recreation space are limited. We appreciate your understanding and cooperation.

We understand that unforeseen circumstances may arise, and we appreciate your understanding and cooperation with these policies. By adhering to these guidelines, you help us maintain a smooth scheduling process and ensure that our team can provide the best service to all our valued clients.

If you have any questions or need assistance with rescheduling, please feel free to contact us.

Thank you for choosing Glow Hair Co. We appreciate your understanding and support!